Privacy
Policy

Global Fix Technologies LLC ("we," "our," or "us"), located at 1603 Capitol Avenue Suite 413, Cheyenne, Wyoming 82001, USA, operates the website globalfixtechnologies.com and provides remote technology support services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Personal Information You Provide:

• Full name, email address, phone/mobile number
• Billing address (street, city, state, ZIP code, country)
• Payment card details (processed securely — we do not store raw card data)
• Details of your technical issue or device information you share with us
• Communications you send us via contact forms or email

Information Collected Automatically:

• IP address, browser type, operating system
• Pages visited, time spent, referring URLs
• Cookie and session data (see Cookies section below)
• Device identifiers for remote session management

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our tech support services
• To process payments, initiate recurring charges for monthly billing subscribers, and send transaction confirmations and billing receipts
• To schedule and confirm your support appointments
• To communicate with you about your service, updates, or support requests
• To send promotional communications (with your consent; you may opt out at any time)
• To improve our website, services, and customer experience
• To detect, prevent, and address fraud or security issues
• To comply with legal obligations and enforce our Terms of Service

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We engage trusted third-party vendors (payment processors including Stripe (for card payments, Google Pay, Apple Pay); SMS delivery platforms; email delivery services; analytics tools) who access your data only to perform services on our behalf and are bound by confidentiality obligations.
• Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We never sell your personal data to advertisers or data brokers.

4. SMS / Text Messaging Communications

If you provide your mobile phone number through our website (including our booking form), you may receive text messages (SMS) from Global Fix Technologies related to appointment confirmations, technical support alerts, diagnostic updates, and account-related notifications.

Consent. By submitting your phone number and checking the SMS consent box, you agree to receive automated text messages from us. Consent to receive SMS messages is not a condition of purchasing any service or plan. Message and data rates may apply, and message frequency varies based on your support requests and appointment activity.

Google Pay & Apple Pay. When you pay using Google Pay or Apple Pay, your payment is processed directly between your device and Stripe. Global Fix Technologies receives only a payment confirmation token — we never see your card number, bank account details, or wallet credentials. Google Pay data is subject to Google's Privacy Policy. Apple Pay data is subject to Apple's Privacy Policy.

Mobile Information & SMS Non-Sharing. No mobile information collected for SMS consent purposes will be shared with any third party or affiliate for marketing or promotional purposes. Mobile opt-in data and consent records are not shared with third parties under any circumstances, except where required to provide the SMS service itself (such as our registered SMS delivery platform or telecom carrier operating under our 10DLC registration) or where required by law. This includes a strict prohibition on sharing your mobile number with third-party marketers, data brokers, or affiliates.

10DLC SMS Registration. Our SMS messaging program is registered under the 10-Digit Long Code (10DLC) framework with major US carriers through The Campaign Registry (TCR). This registration ensures our SMS communications comply with CTIA guidelines and carrier requirements. Your phone number is used solely to send service-related messages as described in our Terms of Service.

How We Use Your Mobile Number for SMS. We use your mobile number solely to send you the categories of messages described above (appointment confirmations, support alerts, diagnostic updates). We do not use your mobile number for unrelated marketing campaigns unless you separately opt in to such communications.

For details on how to stop receiving SMS messages, see Section 8 — How to Opt-Out below.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device.

Types of cookies we use:

• Essential Cookies: Required for the website to function (e.g., session management, dark/light mode preference).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences (e.g., theme preference).

You may control cookie settings through your browser. Disabling certain cookies may affect website functionality. For more detail, see our Cookie Policy.

6. Data Security

We take the security of your personal information seriously. We implement the following measures:

• 256-bit SSL/TLS encryption on all data transmitted to and from our website
• Payment card data, Google Pay, and Apple Pay transactions processed exclusively through Stripe (PCI-DSS Level 1 certified). We never store raw card numbers, CVV codes, or digital wallet credentials
• We do not store raw payment card numbers on our servers
• Access to personal data is restricted to authorized personnel only
• Regular security reviews and updates to our systems

No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations:

• Customer account, transaction and recurring billing records: 7 years (for tax and accounting purposes)
• Support session records: 2 years
• Marketing preferences: Until you opt out or request deletion
• Website analytics data: 26 months (anonymized)

Upon request, we will delete your personal data unless retention is required by law.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a portable, machine-readable format
• Opt-Out: Opt out of marketing communications at any time via the unsubscribe link in our emails
• Restriction: Request restriction of processing of your personal data

To exercise any of these rights, please contact us at support@globalfixtechnologies.com or use our Contact Form. We will respond within 30 days.

9. How to Opt-Out of SMS Messages

You may opt out of receiving SMS text messages from Global Fix Technologies at any time using any of the following methods:

• Reply STOP: Text STOP to any message you receive from us to immediately cancel all future SMS communications. You will receive one final confirmation message that you have been unsubscribed.
• Text HELP: Text HELP to any message you receive from us to get assistance or more information about our messaging program.
• Email Request: Email support@globalfixtechnologies.com with the subject line "SMS Opt-Out" and your phone number.
• Phone: Call us at +1 (800) 123-4567 and request to be removed from SMS communications.

Once you opt out, we will process your request within a reasonable timeframe, generally immediately for STOP requests sent via SMS, and within 10 business days for requests made by email or phone. Please note that opting out of SMS messages does not affect your subscription plan or service — you will continue to receive support via email and phone. Carriers are not liable for delayed or undelivered messages.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child under 18, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after changes become effective constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: Global Fix Technologies
• Address: 1603 Capitol Avenue Suite 413, Cheyenne, Wyoming 82001, USA
• Email: support@globalfixtechnologies.com
• Phone: +1 (800) 123-4567
• Website: www.globalfixtechnologies.com