Refund
Policy

At Global Fix Technologies LLC, we stand behind the quality of our services. We want every customer to be completely satisfied. This Refund Policy explains your rights and the process for requesting a refund or cancellation.

1. Our 7-Day Money-Back Guarantee

We offer a 7-day full refund guarantee on all subscription plans — Basic, Pro, Premium, and Business — regardless of billing period (Monthly, 1-Year, 2-Year, or 3-Year). If you cancel your subscription within the first 7 calendar days from the date of your payment, you will receive a 100% full refund of your subscription fee. No questions asked, no deductions, no processing fees taken from your refund. Business plan refunds are handled according to the custom SLA agreed upon at signup.

The 7-day guarantee period begins on the date your payment is successfully processed and your subscription is activated.

2. Refund Eligibility

You are eligible for a refund under the following conditions:

• Your refund request is submitted within 7 calendar days of your initial payment
• This is your first refund request for this subscription
• Your account is in good standing with no violations of our Terms of Service

After the 7-day guarantee period, refunds may still be considered at our discretion in the following circumstances:

• We were unable to resolve your technical issue due to limitations on our end
• A billing error occurred (duplicate charge, wrong amount, unauthorized charge)
• Service was unavailable for an extended period due to our failure

3. How to Request a Refund

To request a refund, please contact us through any of the following methods:

• Email: support@globalfixtechnologies.com
• Contact Form: globalfixtechnologies.com/contact.html
• Phone: +1 (800) 123-4567

Please include the following in your refund request:

• Your full name and email address used at registration
• Your transaction/reference number
• The plan you subscribed to and the payment date
• Brief reason for your refund request (optional but helpful)

Our team will review your request and respond within 2 business days.

4. Subscription Cancellations

Monthly Billing (Recurring): All tiers (Basic, Pro, Premium) with Monthly billing renew automatically each month. Business plans are billed according to custom terms agreed upon at signup. If you cancel within 7 days of your original payment date, you receive a 100% full refund. If you cancel after 7 days, no refund will be issued for unused time — except where our technician was unable to fix your issue or caused damage to your device, in which case a full refund or reimbursement will be provided regardless of timing.

1-Year, 2-Year, and 3-Year Billing (One-Time): All tiers with annual or multi-year billing are a single one-time payment and do not auto-renew. If cancelled within 7 days of payment, you receive a 100% full refund. After 7 days, no refund is issued for unused time — except where our technician was unable to resolve your issue or caused damage to your device during a session, in which case a full refund or reimbursement will be provided. At plan expiry you will be asked if you wish to renew manually.

To cancel your subscription, contact us via email at support@globalfixtechnologies.com or call us at +1 (800) 123-4567.

5. Refund Exceptions & Non-Refundable Circumstances

Refunds will NOT be issued in the following circumstances:

• Refund requested after the 7-day guarantee period (except in exceptional cases per Section 2)
• Services were fully delivered and the issue was resolved as described
• The customer's device, software, or network prevented service delivery through no fault of ours
• The customer failed to attend a scheduled session without prior notice
• Violation of our Terms of Service led to account suspension
• A refund was previously issued for the same subscription

6. Refund Processing Timeline

Once your refund is approved, processing times depend on your payment method:

• Credit / Debit Card (Stripe): 5–10 business days to appear on your statement
• Google Pay: 5–10 business days (returned to linked card)
• Apple Pay: 5–10 business days (returned to linked card)
• eCheck / ACH: 7–14 business days

Refunds are returned to the original payment method used at the time of purchase. We are not responsible for delays caused by your bank or payment processor.

7. Contact Us

If you have any questions about our Refund Policy or need assistance, please don't hesitate to contact us:

• Global Fix Technologies LLC
• 1603 Capitol Avenue Suite 413, Cheyenne, Wyoming 82001, USA
• Email: support@globalfixtechnologies.com
• Phone: +1 (800) 123-4567
• Support Hours: 24 hours a day, 7 days a week